At futureaddhyan.com, we are committed to providing high-quality educational content that helps learners achieve their goals. We understand that sometimes a course may not meet your expectations or needs. To ensure a transparent and fair experience for our learners, we have established the following refund policy.
1. Eligibility for Refund
To be eligible for a refund, your request must meet the following conditions:
- The refund request is submitted within 2 days of the original course purchase.
- You have not completed more than 25% of the course content.
- The course was purchased directly through futureaddhyan.com and not via a third-party platform or affiliate.
- You provide a valid reason for dissatisfaction to help us improve the course.
Refunds will not be issued under the following circumstances:
- If the refund request is made after 2 days from the purchase date.
- If you have accessed or downloaded a significant portion of the course material.
- If you have received a certificate of completion for the course.
- If the course was purchased during a special promotion or at a discounted rate that is marked as non-refundable.
2. How to Request a Refund
To request a refund, please follow these steps:
- Send an email to our support team at contact@futureaddhyan.com.
- Include your full name, course title, date of purchase, and the reason for the refund.
- Our support team will review your request and respond within 24 huors.
If your refund is approved, the amount will be returned to your original method of payment within 24 hours , depending on your bank or payment provider.
3. Partial Refunds and Special Circumstances
In rare and exceptional situations, we may consider partial refunds or alternative solutions such as:
- Course credit to be used for another course on our platform.
- Extended access to course content or personalized support to address specific issues.
- Refunds beyond the 24 hours window if there are verified technical issues preventing access to the course.
These cases are reviewed individually and are at the sole discretion of futureaddhyan.com.
4. Refunds for Subscription-Based Courses
If you are enrolled in a subscription plan, you may cancel your subscription at any time. However, no refunds will be issued for the current billing cycle once payment is processed. Access will remain available until the end of the paid term.
5. Contact and Support
If you have any questions about our refund policy or need assistance, please contact us:
📧 Email: contact@futureaddhyan.com
📞 Phone; +91 7037085870
🕐 Business Hours: Monday to Saturday, 9:00 AM – 6:00 PM (Kolkata)